Terms & Conditions

Booking and Reservations

All bookings are subject to availability and confirmation by Westwood Hotel. Guests are required to provide accurate and complete information during the booking process, including valid identification and contact details. The minimum age for booking and check-in is 18 years old. Any false or misleading information provided may result in the cancellation of the booking without refund.

Payment and Cancellation Policy

Payment is required at the time of booking, unless otherwise stated. Accepted forms of payment include mobile money, credit/debit cards and bank transfers. Cancellations made 48 hours prior to the scheduled arrival date are eligible for a full refund, unless otherwise specified. Late cancellations or no-shows will result in the forfeiture of the full booking amount. Any refunds will be processed using the same method of payment used for the booking.

Check-in and Check-out

Check-in time is at 3:00 PM, and check-out time is at 10:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges. Guests are required to present a valid form of identification upon check-in. Any outstanding bills, including additional charges for services or damages, must be settled in full upon check-out.

Accommodation Rules and Policies

Smoking is strictly prohibited in all indoor areas of the establishment. Designated smoking areas are available for guests who wish to smoke. Pets are not allowed on the premises, unless prior arrangements have been made with the management and additional fees may apply. Quiet hours are observed between 11:00 PM and 5:00 AM to ensure the comfort of all guests. Guests are responsible for any damages caused to the property or its contents during their stay, and may be charged for repair or replacement costs.

Liability and Security

The management of Westwood Hotel is not liable for any loss, theft, or damage to guests’ personal belongings during their stay. Guests are advised to use the secure storage facilities provided for valuable items. The establishment reserves the right to refuse entry or accommodation to any guest who poses a risk to the safety, security, or well-being of other guests, staff, or the property itself.

Amenities and Services

Access to facilities such as the conference room, lounge area or other amenities may be subject to additional charges, restrictions, or scheduling. Room service is available during specified hours, and additional charges may apply. Any special requests, such as dietary restrictions or room preferences, should be communicated to the management in advance, although we cannot guarantee that all requests will be accommodated.

Privacy Policy

The information provided by guests will be treated in accordance with our privacy policy. By making a booking or staying at our establishment, guests consent to the collection, use, and processing of their personal information for purposes such as booking management, marketing, and customer service. Personal information will not be shared with third parties except as necessary to provide services requested by the guest or as required by law.

Force Majeure

Westwood Hotel shall not be liable for any failure or delay in performance due to circumstances beyond its control, including but not limited to natural disasters, acts of terrorism, government regulations, or other unforeseen events. In such cases, the establishment reserves the right to modify, suspend, or cancel bookings or services without liability or penalty.

Governing Law and Disputes

These terms and conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or in connection with these terms and conditions, including but not limited to disputes regarding bookings, services, or payments, shall be resolved through arbitration or mediation in accordance with the rules of Kenya. The decision of the arbitrator or mediator shall be final and binding on all parties.

Changes to Terms and Conditions

Westwood Hotel reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels. Guests are advised to review these terms and conditions periodically for updates or changes.

Acceptance of Terms and Conditions

By making a booking or staying at our establishment, guests acknowledge that they have read, understood, and agree to abide by these terms and conditions. Failure to comply with these terms and conditions may result in the cancellation of the booking, eviction from the premises, or other actions deemed necessary by the management.